Copy of Privacy Policy

PRIVACY AND INFORMATION POLICY / NOTICE OF PRIVACY RIGHTS

WHO WE ARE:

This Website (http://www.citizensofhumanity.com and its sub-domains) is owned and controlled by Citizens of Humanity LLC, 5715 Bickett Street, Huntington Park, California 90255 ("Citizens of Humanity", "us" or ‚"we").

YOUR CONSENT:

This Privacy and Information Policy (“Privacy Policy”) describes what personal information we collect from you through your use of our Website and other social media platforms, how we use that information, your choices and other privacy and information practices that apply to your use of this Website and our other social media platforms. This Privacy Policy also describes what personal information we may collect from you offline at special events held from time to time by us or third party brands. This Privacy Policy does not cover any information collected from you on any website other than through this Website.

We reserve the right to update this Privacy Policy from time to time. Each time you use the Website, you consent to our Privacy Policy as then in effect.

Information we collect

Information you provide to us

We collect the personal information you provide to us when you purchase products or gift cards on our Websites, when you sign up via our Websites for an account or a loyalty program or to receive promotional or marketing materials, when you attend an offline special event sponsored by us, when you review our products, enter contests, answer surveys or interact with us via the Websites and when you contact customer support or make other inquiries, including privacy-related inquiries or requests.. The categories of information we may collect include:

Personal Identifiers, including name, email address, postal address, and telephone number
Commercial and Financial Information, including purchases, credit card or debit card number, and bank or other financial account number

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Information collected automatically

We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. We also collect geolocation data. This data may be collected using browser cookies and other unique personal identifiers.

Browser Cookies. We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of Data	Retention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, Geolocation data	We delete or anonymize data concerning your use of our website within 2 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Bank or other financial account number, Internet Activity, Name, Email address, Postal address, Telephone number, Purchases, Credit card or debit card number	We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Online Identifiers, Name, Email address, Postal address, Purchases, Credit card or debit card number	We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Purchases	Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address	We retain review, survey, and feedback data for up to 3 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Postal address, Purchases	We retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Online Identifiers, Internet Activity, Name, Email address, Postal address, Purchases, Credit card or debit card number	We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

How we share and disclose information

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

We may disclose the following personal information about you when you purchase products or gift cards on our Websites, when you sign up via our Websites for an account or a loyalty program or to receive promotional or marketing materials, when you attend an offline special event sponsored by us, when you review our products, enter contests, answer surveys or interact with us via the Websites and when you contact customer support or make other inquiries, including privacy-related inquiries or requests.:

Personal Information Disclosed	Recipient (by Category)
Personal Identifiers	Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Commercial and Financial, Customer Support Tools, Data Analytics Providers, Engineering Contractor, Governance, Risk & Compliance Software, Marketing Agency, Payment Processors, Sales & Marketing Tools, and Shipping Services
Online Identifiers	Ad Networks, Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Web Hosting Services
Internet Activity	Ad Networks, Business Operations Tool, Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, Payment Processors, Sales & Marketing Tools, and Web Hosting Services
Commercial and Financial Information	Ad Networks, Business Operations Tool, Commerce Software Tools, Commercial and Financial, Customer Support Tools, Data Analytics Providers, Engineering Contractor, Marketing Agency, and Payment Processors
Geolocation Information	Commerce Software Tools and Payment Processors

California Privacy Notice (CCPA)

Citizens of Humanity, LLC, including for its “Citizens of Humanity”, “AGOLDE” and “GOLDSIGN” brands and the website domains http://www.citizensofhumanity.com , http://www.agolde.com and http://www.goldsigndenim.com

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Business and Commercial Purposes for Collection

We collect personal information for the following business purposes:

Conducting Surveys
Creating Customer Profiles
Delivering Targeted Ads
Fulfilling Customer Orders
Improving our Products & Services
Internal Business Operations
Meeting Compliance & Legal Requirements
Operating our Website or Mobile Apps
Organizing & Managing Data
Preventing Fraud
Processing Payments
Providing Customer Support
Sending Promotional Communications
Tracking Purchases & Customer Data

We also "share" and "sell" (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.

Information “Sharing” and “Selling”

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Internet Activity, and Online Identifiers. This allows us to show you ads that are more relevant to you.

We use third party data analytics providers and this may be considered a “sale” of information under the CCPA.

You may opt-out of these data practices here.

We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here, or by emailing us at privacy@citizensofhumanity.com

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

the categories and specific pieces of personal information we have collected about you
the categories of sources from which we collect personal information about you
the business and commercial purposes for which we collect personal information
the categories of third parties with whom we share the information
the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

The information we would provide to you in response to a Request to Know Categories is contained in this Privacy Notice. To access the specific personal information we have about you, submit a Request to Know via the link above. If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

Complete an obligation to you that you have requested
Detect and resolve issues related to security or functionality
Comply with legal obligations
Enable solely internal uses

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Opt-Out Preference Signals. Your browser settings may allow you to automatically transmit the Global Privacy Control (GPC) signal to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. GPC is supported by certain internet browsers or as a browser extension. You can find out how to enable GPC here.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@citizensofhumanity.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at privacy@citizensofhumanity.com.

Contact Us

If you have any privacy-related questions, please send them to privacy@citizensofhumanity.com.

Notice of Financial Incentive

We operate a loyalty program for customers who create accounts on the “Citizens of Humanity” brand Website. The loyalty program allows the customer to earn points for engaging in certain activities (such as following the brand on social media sites, reading content, answering surveys, providing their birthday and providing their phone numbers for receiving text messages), as well as for purchases from the “Citizens of Humanity” Website.

Depending on the points accrued, the customer may gain access to rewards in the form of styling opportunities, free products or the ability to turn points into charitable donations. You can see the full list of rewards and the FAQ’s about the loyalty program here: https://help.citizensofhumanity.com/hc/en-us/sections/10247039531163-Loyalty-Program-FAQs.

In the future, we may also elect to provide gifts to customers who are part of the loyalty program. Customers are only required to provide their name and email address to enroll, and customers who create accounts are automatically enrolled in the loyalty program.

Customers who wish to be removed from the loyalty program may email customer service at eshop@citizensofhumanity.com at any time.

The loyalty program is designed primarily to increase consumer engagement with our brand and provide incentives to purchase products, rather than to simply obtain additional customer data.

We estimate that the value of the customer data obtained from the loyalty program is a portion of the direct expenses incurred in connection with the loyalty program.

Virginia Privacy Notice (VCDPA)

This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.

Collection and Disclosure of Personal Information

The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Purposes for Processing

We process personal information for the following purposes:

Conducting Surveys
Creating Customer Profiles
Delivering Targeted Ads
Fulfilling Customer Orders
Improving our Products & Services
Internal Business Operations
Meeting Compliance & Legal Requirements
Operating our Website or Mobile Apps
Organizing & Managing Data
Preventing Fraud
Processing Payments
Providing Customer Support
Sending Promotional Communications
Tracking Purchases & Customer Data

Data “Selling” and Targeted Advertising

We process personal data for purposes of targeted advertising (as defined in the VCDPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you.

You may opt-out of these data practices here.

Profiling

The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

VCDPA Rights

Your VCDPA rights are described below. You can make a Privacy Request by clicking the link at the top of this page, or by clicking here.

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data provided by or obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:

To comply with legal obligations
To comply with an official investigation or cooperate with law-enforcement agencies
To establish or defend legal claims
To complete an obligation to you that you have requested
To respond to security incidents, fraud, harassment, and other similar activity
To identify and repair technical errors
To conduct internal research to develop, improve, and repair our products and services
For internal operations that are reasonably aligned with your expectations

Any personal data retained for these purposes will not be processed for other purposes.

Right to Non-Discrimination

If you exercise your VCDPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services
We will not provide a different level or quality of goods or services to you

However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

You have the right to opt-out of any selling of your personal data, processing of your personal data for purposes of targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects for you.

You may exercise your right to opt-out here.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Right to Appeal

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.

EEA/UK Privacy Notice (GDPR)

This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.

Collection and Disclosure of Personal Data

The personal data we collect is described above in Information we collect. The personal data we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal data is described above in How long we keep your data.

We may disclose your personal information to the following third party controllers for business purposes: DHL, Apple Pay, UPS, Vantage Point - Apparel Software, Collabs, Shop Pay, ShareASale, Tiktok Ads, FedEx, PayPal - Credit Card Processing, Facebook Ads, Michael DiSanto, Jenna Johnson, Google Ads. To understand how these parties handle your data, please refer to their respective privacy policies.

Lawful Bases and Legitimate Interests

We process personal data on the following lawful bases:

Complying with legal obligations
Fulfilling contracts
Consent
Legitimate interests

Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Tracking Purchases & Customer Data, Creating Customer Profiles, Processing Payments, Operating our Website or Mobile Apps, Meeting Compliance & Legal Requirements, Delivering Targeted Ads, Improving our Products & Services, Preventing Fraud, Organizing & Managing Data, Conducting Surveys, Fulfilling Customer Orders, Internal Business Operations, Sending Promotional Communications, and Providing Customer Support.

International Data Transfers

We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the UK Information Commissioner’s Office. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about the SCCs and IDTAs at the following links:

Privacy Rights

Individuals in the EEA/UK have the following rights regarding their personal data. You can exercise your rights using the request form at the top of this page, or by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to access. You have the right to request a copy of the personal data we hold about you.

Right of portability. You have the right to ask us to transfer your data to another party.

Right to rectification. You have the right to request that we rectify any incorrect information we have about you.

Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.

Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit the Information Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities at https://www.gdprregister.eu/gdpr/dpa-gdpr/.

Inquiries

Controller contact information

Citizens of Humanity

privacy@citizensofhumanity.com

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT CONSUMERS, AND HOW DO WE USE IT?

We collect and use, and during the past 12 months we have collected and used, personal information of consumers as described in this section and the section below on sharing personal information. We do not sell personally identifiable information of consumers.

Types of Personal Information: We obtain information about your name, shipping and billing address, e-mail address, social media screen names and telephone number(s) when you register with Citizens of Humanity, when you purchase products or services through our Website, if you tag us or our products in your social media posts, if you subscribe to a web forum or blog, or if you choose to participate in a survey, contest, sweepstakes or other promotional event in which we participate. If your purchase is made through a Shopify account, we obtain this information from Shopify. This information is referred to as your “Name and Contact Info”.

If you make a purchase through our Website, either directly, through your Shopify account, from one of our referring affiliates or at a special event, we will also collect information about the products you purchase (“Purchase Info”) and we will collect information from you in order to process your payment, which may include credit card information, the expiration date and your security code (“Payment Info”).

If you submit a survey or registration form on the Website or participate in a survey, contest, sweepstakes or other promotional event conducted by us (either alone or in conjunction with a third party brand or charity), we will collect your Name and Contact Info and you may also be asked to provide demographic information about yourself, your interests and your interactions with our brands, any third party brands featured on our Website and our Website. In the future we may also collect information from you relating to your size and product preferences, such as your self-identified gender, height, weight, and other body measurements and your size and style preferences for our products. This information is referred to as your “Customer Preference Info”.

If you create an online user account with us, we will keep a record of your username and password (“Account Info”). We may associate your Name and Contact Info, Purchase Info, Payment Info and Customer Preference Info with your Account Info.

When you visit our Website or other social media platforms, we may receive information about your device and browser, IP address, geolocations, browser user agents, the date, time and length of your visit to our Website or other social media platforms, any referring URL and your interactions with features on our Website or other social media platforms (“Browsing Activity”).

How We Use Your Personal Information: We use your Name and Contact Info, Account Info, Purchase Info and Payment Info to complete transactions with you, calculate shipping charges and taxes, collect payment, organize and ship orders, update you about your transactions, facilitate returns, prevent fraud and answer customer service inquiries. We may also use your Name and Contact Info, Account Info, Purchase Info, Payment Info, Customer Preference Info and Browsing Activity to provide you with information or services you request from us or to contact you regarding problems or questions we have relating to your use of the Website or our social media accounts.

We use your Name and Contact Info, Purchase Info and Customer Preference Info to send you promotional emails and materials about our brands and products and those of our affiliated brands and third party brands whose products are featured on our Website, to share social media images to our Website and social media channels, to contact you about social media posts and to conduct contests, surveys, sweepstakes and promotional events. In the future, we may use your Name and Contact Info, Purchase Info, Customer Preference Info and Browsing Activity to allow you to participate in programs designed to reward loyal customers and to allow customers and users of our Website and social media to refer friends to our Website. For "e-mail a friend" type promotions on social media or the Website, if you provide us with the email address or other Name and Contact Info of a friend, or someone provides your Name and Contact Info to us in such a promotion, the Name and Contact Info provided for those activities will only be used in the manner disclosed at the time the information is provided to us. We will not use the email addresses provided in these promotions for unrelated marketing purposes.

We use your Name and Contact Info, Account Info, Purchase Info and Customer Preference Info to improve interactions with our brand, collect product reviews, inform you when products are in stock, save your product preferences, help you find your size, improve digital user experience elements, measure site interactions, conduct surveys, and optimize our business operations. We use your Account Info to assist you with inquiries regarding your online user account.

If you submit a comment, photograph or other content to be published or retransmitted on social media, this Website or offline (including on-air or in a video or other format), you grant us the right to publish and/or link to that comment, photograph and/or other content along with your social media screen names. For this purpose, content includes testimonials, endorsements, product reviews and similar content posted to any of our social media accounts, including this Website. Other than your social media user name, which we may or may not use, we will not disclose your personal contact information in connection with use of your content. We have no obligation to use any content submitted to us, and we may remove any content posted to any of our social media accounts, including the Website, at any time in our discretion.

If you choose to enter a survey, sweepstakes, contest or other promotion, we may use your Name and Contact Info and any Customer Preference Info you submit to us with your entry to administer the promotional activity, including selecting and confirming the qualifications of prize winners, prize fulfillment and as required by law, such as publishing a winners list. By participating in a promotional activity, you agree to the official rules that govern that promotion, which may include specific requirements of you, including, except where prohibited by law, that you sign a release permitting us or another contest sponsor to use your name, voice or likeness in marketing materials associated with the promotional activity.

For California residents, in the future we may use your Name and Contact Info, Account Info, Purchase Info, Payment Info, Customer Preference Info and Browsing Activity in connection with responding to a Request to Know or a Request to Delete submitted to us under California’s Consumer Privacy Act, discussed in more detail below under “Notice to California Consumers”. For US residents residing outside of California, we may also use such information to respond to similar requests under the laws of other states.

Your IP Addresses: An Internet protocol or IP address is a number that is assigned to your computer or network when you are using the internet. When you request pages from this Website, our servers may log your IP address. We may use IP addresses for system administration, to generally determine your computer's server location or to audit and/or analyze use and operation of the Website. Your IP address is considered personal information only to the extent it is reasonably capable of being associated or linked with you or your household based on the information available to us.

Use of Cookies, Web Beacons and Similar Technologies: This Website's pages or e-mail messages may contain cookies, web beacons (also known as clear gifs), or similar technologies or other identification protocols as they may become available from time to time. Cookies are information files that this Website may place on your computer to provide extended functionality. We may use cookies for a number of purposes, such as tracking usage patterns on the Website, measuring the effectiveness of advertising, limiting multiple responses and registrations, facilitating your ability to navigate the Website and as part of a verification or screening process. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent by indicating this in the preferences or options menu in your browser. However, it is possible that some parts of this Website will not operate correctly if you disable cookies and you may not be able to take advantage of some of this Website's features. You should consult with your browser's provider/manufacturer if you have questions about disabling cookies.

A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document or e-mail message, such as the type of browser requesting the web beacon, the IP address of the computer to which the web beacon is sent and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to the web pages on the Website or to monitor how our users navigate the Website, and we may include web beacons in e-mail messages in order to count how many messages sent were actually opened, acted upon or forwarded.

Non-Personal Information: When you visit or download information from this Website, our web servers may automatically collect web site usage information. Website usage information is non-personally identifying information that describes how our visitors use the Website. It can include the number and frequency of visitors to each web page and the length of their stays, browser type, referrer data that identifies the web page visited prior and subsequent to visiting the Website, and IP addresses. We also may determine your screen resolution and the technology available in order to serve you the most appropriate version of a web page, e-mail or similar service. Your IP address is not personal information to the extent it is not reasonably capable of being associated or linked with you or your household based on the information available to us.

DO WE SHARE OR SELL YOUR PERSONAL INFORMATION?

We share your Internet Activity and Online Identifiers with third party ad networks for purposes of behavioral advertising. This allows the third-party networks to show you ads that are more relevant to you.

We use third party data analytics providers who have access to your Internet Activity and Online Identifiers. Although we are not paid for this access, this type of access may be considered a “sale” of information under the CCPA.

You may opt-out of these data practices here.

DO WE DISCLOSE YOUR PERSONAL INFORMATION TO OTHERS?

We have agreements and may in the future enter into agreements with outside companies and individuals (“Service Providers”) to provide services and perform functions on our behalf. In connection with providing those services, the Services Providers have or will have access to personal information about you as described in this section. The agreements we have with Service Providers provide that they are to maintain the confidentiality of personally identifying consumer information which they obtain in the course of providing services to us, and to use your personally identifying information solely in connection with providing the services for which we have engaged them.

Payment Processing and Fraud Prevention –We engage Service Providers to process payments, to issue gift cards and process gift card payments and to issue refunds for transactions with us; these Service Providers have access to your Name and Contact Info, Purchase Info and Payment Info. We may also engage Service Providers to operate fraud prevention programs to in an effort to identify and prevent activity on our Website that we believe to be dishonest; these Service Providers have access to your Name and Contact Info, Purchase Info, Payment Info and Browsing Activity.

Website Hosting and Online Activities – We engage Service Providers to create and operate our Website, social media accounts, email accounts and online store, and to engage in e-commerce activities and other activities on the internet on our behalf; these Service Providers have access to your Name and Contact Info, Account Info, Purchase Info, Customer Preference Info and Browsing Activity. We have contracted with these Service Providers to use this information to:

Host and administer our Website, including our online store;
Host and administer our social media accounts;
Address issues with your online user account;
Notify you, at your request, when a product is in stock or available;
Create a wishlist of goods you would like to save for future reference;
Handle order fulfillment and shipment of products for us, including preparing and printing invoices, packing slips and shipment information;
Calculate, collect and remit the sales tax due on your purchases;
Facilitate exchanges or returns of goods purchased from us;
Handle the issuance and redemption of gift cards on our Website;
Solicit customer feedback on products you purchase from us;
Communicate with you about your orders and purchases;
Send you marketing and promotional materials and communications;
Send you alerts and updates about new content posted on our Website or social media channels;
Monitor, publish and solicit usage permissions for content posted on our social media channels;
Improve our position in search engine results when you engage in online searches;
Use session recording and other tools to monitor user behavior on the Website in an effort to identify bugs and improve user experience;
Engage in web development; and
Use analytics platforms to measure key metrics of our Website.

In addition, we may in the future contract with Services Providers to use your Name and Contact Info, Purchase Info, Customer Preference Info and Browsing Activity in order to:

Help you better identify the correct fit of our products based on size information you provide to us;
Operate a loyalty platform to track your interaction with our brand and provide incentives and rewards based on that interaction;
Operate referral platforms where you can encourage others to visit our Website or purchase our products;
Direct you to areas of our Website that we believe may be of interest to you;
Provide advertising and promotional messages on other internet sites and on social media platforms such as Instagram, Facebook and Twitter;
Send you direct mail advertising via the post office;
Solicit feedback on topics including our brand, products and Website; and
Analyze data to improve business operations and user experiences.

We share cookies, web beacons (also known as clear gifs), or similar technologies or other identification protocols as they may become available from time to time with Service Providers engaged to collect and/or analyze such data.

Online Affiliate Programs and Marketplaces - We participate in online affiliate programs that are designed to encourage users to link to our Website. If you link to our Website through an affiliate program, we share with the referring affiliate information as to how you linked to our Website and, if you engage in a transaction via an affiliate link, the referring affiliate may share with us and/or we may share with the referring affiliate your Name and Contact Info, Purchase Info and Browsing Activity. The privacy policies maintained by the third party affiliate program, not this Privacy Policy, will apply to their handling of information we share with them.

From time to time, we may feature products manufactured by third party brands on our Website and/or in social media as part of a “marketplace”, and may offer such products for sale through our Website, in which cases the orders may be fulfilled by the third party brand or by us directly. If you purchase a product from one of the third party brands featured on our Website, we share your Name and Contact Info, Purchase Info and Consumer Preference Info with the third party brand whose products you purchase.

Contests, Surveys, Sweepstakes and Other Promotions – If you choose to enter a survey, sweepstakes, contest or other promotion, your Name and Contact Info, Purchase Info and Customer Preference Info may be disclosed to our marketing partners participating in the survey, sweepstakes, contest or other promotion as well as to third parties who help us administer the promotion, select and confirm the qualification of winners or fulfill prizes, and as required by law, such as on a winners list. By participating in a promotional activity, you agree to the official rules that govern that promotional activity.

Legal Protection: We reserve the right to disclose personal information about you: (a) as required by law, including the California Consumer Privacy Act, (b) if we believe that disclosure is necessary to protect our rights and/or to comply with any judicial proceeding, court order, governmental agency request, government regulation or legal process, (c) if we believe that your actions violate applicable laws, (d) if we believe that your actions violate our Privacy Policy or Terms and Conditions that apply to your use, accessing or purchasing from or through the Website, (e) if we believe that your actions violate any usage guidelines for specific products or services, or (f) if we believe that your actions violate or threaten the rights, property, or safety of our company, our users, or others.

Links: Our Website may include promotional information or advertisements for third parties and their products, and those portions of the Website and communications sent by the Website may contain links that take you outside our services and are beyond our control. For example, you may encounter links from third parties including but not limited to sponsors or third party brands, which may or may not include our brand logo as part of a co-branding agreement. If you "click" on the link to a third party, the "click" takes you to a third party's Website or online content. These other Websites may set their own cookies, collect data, solicit personal information and/or have their own privacy policies and terms and conditions of usage. We do not control or monitor those policies.

Corporate Changes: We may be required to disclose or transfer your personal information in connection with a corporate merger, consolidation, restructuring, sale of assets, or other fundamental corporate change. Any such disclosure or transfer of your personal information will be made only with a written agreement requiring that consumer personal information be maintained as confidential and used in the same manner as we use it.

Non-Identified Personal Information: We may disclose non-personally identifying, aggregated user statistics to third parties.

NOTE TO PARENTS ABOUT CHILDREN

This Website is not directed to persons younger than 16 years of age, and we do not knowingly collect any personal information from persons younger than 16 years of age. If you are younger than age 16, do not send any personal information about yourself to us, including on this Website.

Consistent with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any personal information from anyone who is under 13 years of age. Our website, products and services are all directed to people who are older than 13 years old.

NOTICE TO CALIFORNIA RESIDENTS

If you are a California resident, the California Consumer Privacy Act (“CCPA”) gives you certain rights relating to the privacy of your personal information. California residents have the right to request that we disclose what personal information we collect, use, disclose and sell (a “Request to Know”) and the right to request that we delete personal information about you that we have collected or maintain (a “Request to Delete”).

A California resident who wishes to submit a request under the CCPA should email the request to us at privacy@citizensofhumanity.com. You may also call our customer service team at our toll free phone number: 833-471-0001. Please make sure to reference the Consumer Privacy Act in your request.

We will acknowledge receipt of a Request to Know or a Request to Delete within 10 business days, and if we do not grant or deny the request within that time, we will provide information about how we will process the request and what additional information will be required in order to verify your identity. We will respond to a Request to Know or a Request to Delete within 45 days, although we can extend that time for up to 45 days if we provide you notice and the reason for the delay. We are not required to respond to more than two Requests to Know or Requests to Delete from a consumer within a 12 month period.

In responding to a Request to Know, we are not permitted to disclose your social security number, driver’s license number or other government-issued identification number, financial account numbers, any health insurance or medical identification numbers, account passwords or security questions and answers. As well, we are not required to provide or delete information that is de-identified in response to a consumer request or to re-identify data to verify a consumer request.

We are required to verify your identity before disclosing personal information in response to a Request to Know or a Request to Delete, and once that process is completed, we may ask for additional confirmation that you wish us to delete your personal information. If possible, and consistent with the sensitivity of the personal information we possess, we will attempt to verify your identity using information about you that you have previously provided to us. If you have a password-protected account with us, we will use our existing authentication practices for the account, unless we suspect fraud or believe the sensitivity of the information to be disclosed requires a more robust verification procedure. The verification procedure will vary depending on the sensitivity of the information being requested.

You may also designate an authorized agent to make a Request to Know or a Request to Delete under the CCPA on your behalf by submitting either a power of attorney form under California Probate Code §§ 4000 – 4465, or by submitting reasonable documentation of your identity and your written permission for the agent to act on your behalf.

You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights under the CCPA.

NOTICE TO NEVADA RESIDENTS

If you are a Nevada resident, you may instruct us not to sell your personally identifiable information. As noted above, we do not sell personally identifiable information of consumers. Nevada residents who wish to submit a request that we not sell their personally identifiable information should email the request to us at privacy@citizensofhumanity.com. Please make sure to reference the Nevada Privacy Law in your request. We will respond to the request within 60 days.

UPDATING YOUR CHOICES

To update your account information or to unsubscribe from features you subscribed to on this Website, visit your "My Account" section and click on "Edit". In addition, you can unsubscribe from receiving commercial e-mail from the Website by clicking the link contained within an e-mail sent to you. You should be aware that it is not always possible to completely remove or modify information in our databases. In addition, we may institute a policy in which user information is deleted after a certain amount of time, and therefore, your user information may no longer exist in Citizens of Humanity's active database(s). In addition, even if you choose to unsubscribe or otherwise modify your user account settings, we reserve the right to contact you regarding your account and your use of this Website.

TEXT MARKETING AND NOTIFICATIONS

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

SECURITY

We maintain reasonable security procedures and practices, appropriate to the nature of the different types of personal information stored on our system, which are designed to protect against unauthorized access, theft or disclosure.

CONSENT TO TRANSFER INFORMATION TO THE UNITED STATES

This Website is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, any information you provide to us will be transferred to the United States. By using the Website or providing us with your information, you consent to this transfer.

TERMS AND CONDITIONS

Please also review the Terms and Conditions page of this Website establishing the terms on which we conduct business with you, our rights to use information and content submitted by you and the general terms and conditions governing use of the Website.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change our Privacy Policy from time to time. If we change our Privacy Policy, we will post the revised Privacy Policy on this page and update the Privacy Policy date below.

QUESTIONS OR CONCERNS

If you have questions or want more information about our privacy policies and practices, please contact us at privacy@citizensofhumanity.com. Please include "Privacy Policy" on the subject line, and your full name, e-mail address, and postal address in your message.

Last updated: June 6, 2021